Sales Complaints

Richard James Estate Agents are a registered agent with The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these can be resolved at branch level through making our excellent managers aware of any concerns or problems when they arise.

Stage One – Branch Manager

All complaints should, in the first instance, be directed to the Manager of the Branch you have been dealing with. He or she will endeavour to acknowledge your complaint within 3 working days and a full response will be sent within 15 working days of receipt.

Stage Two – Managing Director

If you remain dissatisfied, you may then further your complaint, which must be in writing to the Managing Director. You must write to them within one month of receiving the Branch response. The Branch Manager can supply you with the details of the Managing Director. A full written response will be sent within 14 working days.

Stage Three – The Property Ombudsman

After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. You can also contact the Ombudsman if more than 8 weeks have passed since the initial complaint to us. You can get in touch with the ombudsman by post, phone or website:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Please note that you must do this within 12 months of your final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.

Sales Complaint Contact Form

Compare listings

Compare

Book a valuation with us

Please fill in the simple form and we will contact you to arrange a no-obligation valuation on your property as soon as we receive the details.

Not quite ready for a valuation? 

Thank you for signing up and referring a friend

Your details have been submitted successfully.