Complaints Procedure

Residential Estate Agency – Making a Complaint

At Richard James we strive to make the process of buying, selling, letting or renting a property the easiest and most streamline as possible. These transactions are sometimes very complicated and problems can arise. If an issue is identified we will always take swift action to make sure that it is seamlessly resolved in the shortest possible time frame. Sometimes we cannot detect problems that our clients have but by contacting us beforehand we will work with you to resolve any type of issue or concern.

We have included simple feedback forms at the bottom of both the sales complains and lettings complaints pages so you can contact us immediately if a problem or concern about any type of transaction occurs. This will be handled discretely by the relevant personnel to ensure swift action. 

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